Terms of Service

These Terms of Service ("Terms") govern your access to and use of SitegenOS, a product of ApeTec Ltd ("we", "us", "our"). By creating an account or using SitegenOS, you agree to these Terms.

Important: This is a first-pass draft. ApeTec Ltd will publish a UK-solicitor-reviewed version before SitegenOS accepts payment. If you spot anything unclear or unfair, email hello@sitegenos.com and we'll fix it.

What SitegenOS does

SitegenOS is an AI website builder for resellers ("Builders") who create websites for local-business owners ("Owners"). Builders pay us a flat subscription. Owners pay us recurring hosting after their Builder hands the site over.

We provide:

• AI-generated websites based on Google Maps listings or business details you supply.
• Hosting infrastructure for the published sites.
• Billing infrastructure for the recurring Owner-side hosting.
• An Owner Dashboard for non-technical clients to manage their site.

We do not provide:

• Legal, financial, or business advice about how to sell websites.
• Marketing services for Builders.
• Real-time live booking, e-commerce, or payment processing on generated sites.

Eligibility

You must be at least 18 years old and capable of forming a legally binding contract under the laws of your jurisdiction. By signing up you confirm both. SitegenOS is not directed at children.

Your account

One account per person. Keep your password secure; you are responsible for activity under your account. Notify us immediately at hello@sitegenos.com if you suspect unauthorized access.

We may suspend or terminate accounts that:

• Violate the Acceptable Use Policy.
• Result in chargebacks (see Payment Terms below).
• Show patterns consistent with fraud or abuse (see anti-abuse rules in our Privacy Policy).

Payment terms

Pricing is published on our pricing section and may change with 30 days' notice for existing subscribers.

• Pro subscription: $79 per month (USD), billed monthly. All customers are billed in US dollars; your bank handles any currency conversion. Publishing sites is included with Pro (there is no separate per-site publishing fee).
• Owner hosting: $19 / £19 / €19 per month, billed direct to the Owner after Builder handoff.

All payments are processed by Stripe. Tax (VAT or sales tax) is calculated by Stripe Tax based on billing address.

Refunds

• Pro subscription: 7-day refund on the first month only. No refunds on subsequent renewals.
• Owner hosting: No refunds. Owner can cancel anytime; site stays live until the end of the paid period.

Cancellation

• Builder cancellation: Cancel Pro from your dashboard anytime. Access continues until the end of the current billing period. Published sites stay live as long as their associated billing (Builder Pro / Owner hosting) remains current.
• Builder cancellation with active sites: We offer to transfer Owner-billed sites to direct Owner billing. If you decline transfer, you have a 30-day grace window to ZIP-export each site, after which sites without Owner billing go offline.
• Owner cancellation: Cancel hosting from the Owner Dashboard. Site stays live until the end of the paid period, then goes offline.

Chargebacks

Initiating a chargeback against a SitegenOS payment without first contacting us at hello@sitegenos.com results in immediate account suspension and a permanent block on future signups using the same payment method or email. We will not contest chargebacks under $20 — the fees exceed the amount — but the account block remains.

Intellectual property

You own the websites you create with SitegenOS — every line of generated copy, every design choice, every uploaded asset. You retain full intellectual property rights to your generated sites.

We retain rights to:

• The SitegenOS platform, AI prompts, template structures, and design system.
• The right to display your published sites in our public showcase (you may opt out via the brand-attribution toggle on Pro).
• Aggregated, anonymized usage data for product improvement.

You grant us a limited license to host, render, and modify your sites for the purpose of providing the service. This license terminates when you delete your account or remove the site from publishing.

Acceptable use

Your use of SitegenOS is governed by the Acceptable Use Policy. Violations may result in site takedown, account suspension, or termination.

Warranties and disclaimers

SITEGENOS IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant that the service will be uninterrupted, error-free, or meet your specific requirements. AI-generated content may contain errors; you are responsible for reviewing and approving generated content before publishing.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE TOTAL FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue.

Changes to these Terms

We may modify these Terms with 30 days' notice via email and an in-app banner. Continued use after the change constitutes acceptance. If you don't agree, cancel before the change takes effect.

Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where local consumer protection laws require otherwise.

Contact

Questions about these Terms? Email hello@sitegenos.com.

SitegenOS is a product of ApeTec Ltd, registered in England and Wales, company number 17065917.